Privacy Policy
Last Updated: 12/30/2024
1. Introduction
Welcome to Smith Family Insurance (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you visit our website, www.sfiwv.com (the “Site”), or when you opt in to receive text (SMS) communications from us.
2. Who We Are
Our website address is: https://www.sfiwv.com. This site is owned and operated by Smith Family Insurance.
3. Comments
When visitors leave comments on the Site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture (if you use Gravatar) is visible to the public in the context of your comment.
4. Media
If you upload images to the Site, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Site can download and extract any location data from images on the Site.
5. Cookies
- Comments
- If you leave a comment on our Site, you may opt in to saving your name, email address, and website in cookies. This is for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
- Login Page
- If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- Logged In Users
- When you log in, we will also set up several cookies to save your login information and your screen display choices.
- Login cookies typically last for two days, and screen options cookies last for a year.
- If you select “Remember Me,” your login will persist for two weeks. When you log out of your account, the login cookies will be removed.
- Editing or Publishing an Article
- An additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
6. Embedded Content from Other Websites
Articles on our Site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the external website.
These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content—especially if you have an account and are logged in to that website.
7. Texting (SMS) Privacy Policy
- Purpose of Collection
- We use your mobile phone number solely to send and receive text messages you have consented to. This may include policy reminders, service updates, appointment notifications, or promotional offers (if you have opted in).
- No Sharing or Selling of Mobile Information
- We do not sell, rent, or share your mobile phone number or other personal information with third parties for marketing purposes.
- Opt-In Requirements
- By providing your mobile phone number and opting in, you consent to receive text messages from us. Standard message and data rates from your wireless provider may apply.
- Opt-Out / Unsubscribe
- You can opt out of receiving text messages at any time by replying “STOP” to any message you receive or by contacting us directly at (304) 756-8999.
- After opting out, you will no longer receive text messages from us, but you may still receive other forms of communication (e.g., email) if you have provided additional contact information.
8. Who We Share Your Data With
We do not sell, rent, or share personal information for marketing purposes. However, if you request a password reset, your IP address will be included in the reset email. We may employ trusted third-party service providers (e.g., hosting providers, payment processors, SMS gateway providers) who have access to your data solely to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.
9. How Long We Retain Your Data
- Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This helps us recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
- Registered Users: For users who register on our Site (if any), we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time, except for their username. Website administrators can also see and edit that information.
- General Data: We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
10. What Rights You Have Over Your Data
If you have an account on this Site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
11. Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. We may also disclose personal information if required by law, subpoena, or court order, or if we believe it is necessary to protect our rights or comply with legal obligations.
12. Security Measures
We use reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
13. Children’s Privacy
Our services are not directed to individuals under the age of 13 (or the relevant age of majority in your jurisdiction), and we do not knowingly collect personal information from children under this age without verifiable parental consent.
14. Changes to This Privacy Policy
We may update this Privacy Policy at any time. When we do, we will post the revised policy on this page and update the “Last Updated” date at the top. We encourage you to review this page periodically to stay informed of any changes.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Phone: (304) 756-8999
Email: info@sfiwv.com
Address: 447 Call Rd, Ste 105, Charleston, WV 25312